Our staff wants to provide very good care and service. We know helpfulness on the phone is important to our patients and families and we work hard to be prompt in returning phone calls. Please use the following information to more easily contact us.
Phone Hours: Monday - Friday, 8:00 A.M. to 11:30 A.M. & 12:30 P.M. to 5:00 P.M.
Central Fax: (480) 461-4243
Main Phone: (480) 835-6100 Call us and use the phone tips below for best using our phone system. Use our call back option (Tip 2 below) when you can't wait and need a call back on the same day. Non-urgent voice mail is a good option for leaving a message for office staff and physicians and will be responded to within 1 business day.
Phone Tips:
1) Use our prompts. Reduce your wait time by using the prompt options offered when your call is answered by our automated attendant. The options are:
Option 1 - Hospitals and referring physicians only
Option 2 - Scheduling Needs
Option 1 - Regarding today's appointment
Option 2 - To schedule or reschedule an appointment
Option 3 - Secretary or Physician Needs
Option 4 - All other calls
Option 1 - For office hours, location and fax numbers
Option 2 - For the Medical Records Department
Option 3 - For the Billing Department
Option 4 - For Prescription Needs
Option 5 - For other non-urgent items
Non-urgent voice mail is a good option for leaving a message for office staff and physicians and will be responded to within 1 business day.
2) Use our call back option. You will be offered the callback option after one (1) minute of hold time. Please listen carefully for the following statement. "If you wish for us to hold your place in line and call you back when it is your turn, please press 1."
Option 1 - The system will verify your callback number.
Option 1 - This is the correct number to use when calling you back.
Option 2 - You wish to enter a different number for calling you back.
Enter your new callback number followed by #
The system will then ask you to enter your callback extension (if needed)
Enter the extension followed by #
Option 2 - bypass (no extension is needed)
Record a brief message followed by # to complete the callback request.
If you fail to leave a message, the system will not return your call. Any other key - Continue to wait for the next available operator.
3) Avoid high volume periods such as all day Monday and everyday from 8:30 A.M. to 10 A.M. and 12:30 P.M. to 1:30 P.M.
Office Hours: Monday - Friday, 7:00 A.M. to 5 P.M.
Office Addresses: (Find a Directions and Maps link below.)
Tri-City Cardiology, on the Banner Desert Medical Center campus
1520 South Dobson Road, Suite 209
Mesa, AZ 85202
Tri-City Cardiology, on the Banner Heart Hospital campus
6750 East Baywood Ave., Suite 301
Mesa, AZ 85206
Tri-City Cardiology, South Gilbert Office
2680 S. Val Vista Dr., Bldg 15 Suite 185
Gilbert, AZ 85295
Tri-City Cardiology, Billing Dept. on the Mountain Vista Medical Center campus
10238 East Hampton Avenue, Suite 401
Mesa, AZ 85209
Tri-City Cardiology, Administration and Medical Records
222 South Power Road, Suite 102
Mesa, AZ 85206
Click here for printable copy of Directions & Maps>
Email Us: Use the box below and we will respond within 48 hours. If you are experiencing a life threatening emergency or a serious health problem, call 911 immediately.
|
